Frequently asked questions
How can I place an order?
You can place an order by adding the desired products to your shopping cart and completing the checkout process. You can choose from various payment methods.
What are the shipping costs?
Shipping is free for orders above €50,- in the Netherlands. For orders below €50,-, shipping costs €4.95. For other countries, please refer to the shipping rates in the checkout process.
What is the delivery time?
The delivery time depends on the country where the order needs to be delivered. In the Netherlands, orders are delivered the next day if ordered before 3:00 PM on weekdays. For other countries, please refer to the delivery times in the checkout process.
What if I am not satisfied with my purchase?
If you are not satisfied with your purchase, you can return the product within 30 days. Returning is free from the Netherlands and Belgium. For other countries, please refer to the instructions for returns in the checkout process.
How can I track my order?
Once your package is ready for shipment, you will receive a shipping confirmation via email. This will contain information for tracking your order.
What are the payment options?
You can pay with various payment methods, including iDEAL, PayPal, credit card, and more. All payment methods are securely processed through our payment partner Mollie.
Do you ship internationally?
Yes, we ship to various countries. Please refer to the shipping rates and delivery times in the checkout process.
What if I have a question or issue with my order?
If you have any questions or issues with your order, please contact our customer service team. You can reach us via email at email@example.com or phone during business hours 12:00 -17:00 on 085-0603904. We will do our best to assist you.
Are the products of good quality?
Yes, we only offer high-quality products. We also offer a warranty on our products for any manufacturing defects.
Can I exchange a product?
Unfortunately, we do not offer exchanges. If you are not satisfied with your purchase, you can return the product within 30 days and place a new order for the desired product.
What are stainless steel jewelry?
Stainless steel jewelry are jewelry made from stainless steel, also known as RVS. This material is durable, hypoallergenic, and maintains its color and shine well.
How can I best maintain my stainless steel jewelry?
Stainless steel is a relatively low maintenance material, but it is still important to care for your jewelry properly. You can clean your stainless steel jewelry best with a soft cloth and water. Avoid harsh cleaning agents and abrasive materials that can cause scratches. Store your jewelry in a dry and safe place, preferably in a jewelry box or pouch.
Can stainless steel jewelry discolor?
Stainless steel is resistant to discoloration, but prolonged exposure to moisture and chemicals can reduce the shine of your jewelry. To keep your jewelry looking beautiful, you should clean them regularly and keep them dry.
Can I wear my stainless steel jewelry while showering or swimming?
Although stainless steel is resistant to moisture, it is still advisable to remove your jewelry while showering, swimming, or engaging in other activities where your jewelry is exposed to water and chemicals.
How can I prevent scratches on my stainless steel jewelry?
Although stainless steel is a durable material, it can still get scratched with rough use or contact with hard materials. Do not wear your jewelry during activities where they can be damaged, such as sports or DIY work.
Can I have my stainless steel jewelry repaired if they are damaged?
Unfortunately, Jewels by AS does not offer a repair service.
Are there any other tips for maintaining my stainless steel jewelry?
To keep your stainless steel jewelry looking beautiful, you should clean them regularly and keep them dry. Avoid contact with hard materials and do not wear your jewelry during activities where they may be damaged. When you're not wearing your jewelry, store them in a dry and safe place, preferably in a jewelry box or pouch.